And then you get an email exchange like this:
|'4086':||It dusnot let us use the noloans, we have also tyed "no loans", "no loan", "loans" and "loan". but non of them work.|
|Me:||I'm afraid that the nature of your support contract is such that we can only respond to support requests from your support group leader. According to our records, this is Ms. X of Y. We apologise for the inconvenience.|
|'4086':||You are not going to to tell me what the ansere is because you dont know the ansere! I have spoke to 5 difront people and non of them know!|
What, I ask myself, the fuck?
Now, occasionally, to leaven the boredom of picking the phone at work, I will answer in a Scottish accent. This has a slight but enlivening element of danger, as a number of our customers are actually Scottish and as such, could easily come to the conclusion that I'm taking the piss. Which in a way, I suppose I am. I had never considered taking this to the extreme of '4086': actually answering email in an Irvine Welsh-esque faux dialect.
Maybe next week.