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Jack-of-all-trades

I'm a procrastinator with a low boredom threshold, which is why the only job I've ever been any good at is technical support. The constant stream of crises make procrastinating difficult, and there's always something else that I can usefully do if I lose interest in any given task. That said, I'm always on the look-out for extra activities to keep me from stagnating. I've added training, query writing and a bit of documentation to my role, but I've recently been pro-active in expanding it still further:

Efficiency consultant
I used my powers of procrastination and ad hoc justification to help others! I convinced two very stressed developers that it wasn't worth wasting time finding out which clients would be inconvenienced by their latest change. Simpler by far to build an automatic check into the upgrade, and have it tell the customers to tell us if there was a problem. They visibly relaxed as I improvised plausible reasons why this was the soundest approach, and as they departed, one sighed, "My headache's gone away now." If there's a difference between laziness and efficiency, I don't care.

Health and safety officer
My boss: "I'm exhausted. I wish I hadn't agreed to go out tonight. Oh well, I should enjoy myself, I suppose. I might get hit by a bus tomorrow."
Me: "Especially if you're tired from going out tonight."

Internal support
If there's one thing better than solving someone's problems in short order, it's solving someone's problems in short order and then being entitled to gloat about it openly in front of them.

If you can suggest any other roles I might usefully adopt to improve my career prospects or job satisfaction, I'm open to suggestions.

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( 1 comment — Leave a comment )
vinaigrettegirl
Jan. 31st, 2008 09:15 am (UTC)
koff koff, Catbert!
I convinced two very stressed developers that it wasn't worth wasting time finding out which clients would be inconvenienced by their latest change. Simpler by far to build an automatic check into the upgrade, and have it tell the customers to tell us if there was a problem.

That sort of thinking introduced a glitch for 'Im Indoors which caused him to go into work at 5:30 a.m. because the 'upgrade' had been introduced in the middle of a huge system architecture change; tracing the 'upgrade' and eradicating its effects over three continents totally screwed the ensuing 12 hours, which had knock-on effects on the rest of his working schedule and family life for far too long afterwards. Wasn't fair on the kid.

That kind of client experience makes developers lose contracts if repeated too often.

( 1 comment — Leave a comment )

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